| |
| How
do I check the status of my order? |
| Who
should I contact to cancel service? |
| Who
should I contact to return a product (phone,
wireless accessory, satellite dish, etc.)? |
| Are
there any fees to cancel my service? |
| Are
there any fees to return my phone? |
| Who
should I contact to return my accessory? |
| Are
there any fees to return my accessory? |
| What
is a Restocking Fee? |
| What
is a Phone Cost Recovery Fee (PCRF)? |
| What
is Original Condition? |
| Can
I cancel an order that I just placed? |
| How
do I update the personal information in my
account? |
| How
long does it take to receive my Rebate? |
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| |
| How
do I check the status of my order? |
| When you order through Virtual Office,
your order is passed to the service provider.
Most service providers will get in touch with
you directly to verify your order or to update
you on your order status within just a few
business days. However, if you believe your
order has been unnecessarily delayed, or if
you simply would like to check on your order,
you can check
your order status online. To access your
order information, you will need your order
number (found in your order confirmation email)
and the email address you used when you placed
your order. If you have any additional questions
about your order status, please email our
customer care department at customercare@virtualoffice.com. |
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| Who
should I contact to cancel service? |
| If you need to cancel a
recently placed order for service, contact
us as soon as possible at 858-874-8707. We'll
assist you to determine what you need to do.
You will also need to contact the relevant
service provider directly to cancel your service
order. Please note that service cancellation
fees may apply, as set forth below. |
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| Who
should I contact to return a product (phone,
wireless accessory, satellite dish, etc.)? |
| If you are returning an
ALLTEL, AT&T
Wireless, Cingular Wireless or Verizon Wireless
wireless phone or related accessory please
refer to the return policy included in your
shipment or contact our returns department
at returns@virtualoffice.com
or 858-874-8707. These products should be
returned to Virtual Office. Please note that
all products must be returned in their original
condition within 14 days of receipt. Please
Note: Items that are returned
more than 14 days after receipt or that are
ineligible for return, as described above
or in the return policy included in your shipment,
are not eligible for refund under any circumstance
and will result in additional charges if returned
to Virtual Office. |
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| If you are returning a product
of any other service
provider, please contact the service
provider directly to return your product.
For T-Mobile phone returns, please contact
our partner, FON Central at 800-890-8554.
FON Central return policy for T-Mobile phones:
14 day return, 30 day exchange. Service Cancellation
fees in addition to any T-Mobile cancellation
fees: early termination fee $200.00. Returns
are subject to a restocking fees of $25 for
non "no service" returns. |
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| Please note that time limitations
and product quality restrictions on returns
and restocking and other fees may vary by
carrier and agent and are specified in the
carrier’s Terms and Conditions. |
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| Are
there any fees to cancel my service? |
| Individual service providers
may charge a service cancellation fee in accordance
with their Terms and Conditions and in addition
to any Virtual Office charges. |
| |
| Virtual Office will not charge
a cancellation fee if you cancel your service
plan within 14 days of receipt of your phone.
Virtual Office will charge a cancellation fee
of $75 for all wireless service plans cancelled
more than 14 days after you receive your phone,
regardless of the cause for cancellation.
Virtual Office will not charge a cancellation
fee for cancellation of any connectivity service
other than wireless service. |
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| Are
there any fees to return my phone? |
| ALLTEL,
AT&T Wireless, Cingular Wireless or Verizon
Wireless phones sent back to our Returns
Department in their original condition within
14 days of receipt will result in a refund
to the credit card used to purchase the product
in an amount equal to the purchase price less
a maximum $25 Restocking Fee. Please
Note: Virtual Office will not accept
returns of any products: (i) in damaged or
mutilated boxes (including boxes from which
the UPC code has been removed), (ii) missing
collateral, or (iii) missing parts or pieces.
Additional restrictions may apply and are
specified in the return policy included in
your shipment. |
| |
| Please Note:
ALLTEL, AT&T
Wireless, Cingular Wireless or Verizon Wireless
phones that are returned more than 14 days
after receipt or that are ineligible for return,
as described above, are not eligible for refund
under any circumstance and will result in
additional charges if returned to Virtual Office*.
These additional charges may include a Service
Cancellation Fee and/or a Phone Cost Recovery
Fee (PCRF). Service Cancellation Fee:
Virtual Office will charge a Service Cancellation
Fee of $75 for all wireless service plan orders
cancelled more than 14 days after receiving
your new wireless phone, regardless of the
cause. PCRF: Virtual Office will charge
a PCRF if the phone is not returned within
14 days or is not returned in original condition.
The amount of the PCRF is the unsubsidized
price of the phone minus the subsidized price
already paid by the consumer. You agree that
Virtual Office may charge the credit card used
to purchase the phone through this website
in the amount of any Service Cancellation
Fee and PCRF resulting from your return of
a phone more than 14 days after receipt or
that is otherwise ineligible for return. |
| |
| FON Central return policy
for T-Mobile phones: 14 day return, 30 day
exchange. Service Cancellation fees in addition
to any T-Mobile cancellation fees: early termination
fee $200.00. Returns are subject to a restocking
fees of $25 for non ‘no service’
returns. |
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| For
all other service providers, please
note that time limitations and product quality
restrictions on returns and restocking and
other fees may vary by carrier and agent and
are specified in the carrier’s Terms
and Conditions. |
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| Who
should I contact to return my accessory? |
| If you are returning an
accessory please refer to the return policy
included in your shipment or contact our returns
department at returns@virtualoffice.com.
Please note that all products must be returned
in their original condition within 14 days
of receipt. |
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| Are
there any fees to return my accessory? |
| Items returned in their
original condition within 14 days of your
receipt of the item will result in a refund
to the credit card used to purchase the accessory
in an amount equal to the purchase price for
the accessory less a Restocking Fee (up to
and no more than $25) and are not subject
to any additional charges by Virtual Office.
Please Note: Virtual Office
will not accept returns of any products: (i)
in damaged or mutilated boxes (including boxes
from which the UPC code has been removed),
(ii) missing collateral, or (iii) missing
parts or pieces. |
| |
| Please Note:
Items that are returned more than 14 days
after receipt or that are ineligible for return,
as described above, are not eligible for refund
under any circumstance. |
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| What
is a Restocking Fee? |
| The Restocking Fee covers
Virtual Office’s cost of handling the
item to test it and put it back into our inventory.
You agree that Virtual Office may charge the
credit card used to purchase the phone through
this website in the amount of the Restocking
Fee resulting from your return of an item
to Virtual Office. |
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| What
is a Phone Cost Recovery Fee (PCRF)? |
| Virtual Office makes phones
available to consumers at special prices through
this website conditioned on the consumer activating,
maintaining and paying for service with the
applicable wireless service provider for a
minimum service period. If a consumer purchases
a phone through the website at this subsidized
price and does not activate, maintain or pay
for service with the applicable wireless service
provider for the minimum service period, Virtual Office
will not receive a commission from the applicable
service provider, which commission allows
Virtual Office to make the phone available at
the subsidized price. Accordingly, Virtual Office
will charge a PCRF if a phone is returned
after more than 14 days or is returned other
than in original condition or if the service
with which the phone was ordered is not activated,
maintained and paid for during the minimum
service period. |
| |
| For example, if a phone
costs $150 (unsubsidized) it may be sold for
$100 (subsidized) when you sign up for a new
service plan. When you cancel your service
you may be charged the $50 to make up the
difference. |
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| What
is Original Condition? |
| Original Condition means
that the product is not returned (i) in damaged
or mutilated boxes (including boxes from which
the UPC code has been removed), (ii) missing
collateral, or (iii) missing parts or pieces.
Additional restrictions may apply and are
specified in the return policy included in
your shipment.. Verizon Wireless phones are
additionally subject to the Verizon Wireless
Break the Seal terms and conditions, which
is detailed in the Terms and Conditions. No
refunds will be considered for items that
are not returned within 14 days after receipt
and in original condition. |
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| Can
I cancel an order that I just placed? |
| If you wish to cancel a
recently placed order, contact us as soon
as possible at 858-874-8707. Have your order
number handy when calling. We'll notify the
service provider on your behalf, but you may
be required to contact the service provider
directly to cancel your order; if that's the
case, we'll let you know. For some services,
providers may require a cancellation fee. |
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| How
do I update the personal information in my
account? |
| Visit the My
Account section of Virtual Office (a link
to which is visible at the top of this page),
login using your password, and then make any
necessary changes. Information in My Account
includes your billing and shipping address,
your email address, and your Virtual Office
account password. |
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| How
long does it take to receive my Rebate? |
| Virtual Office-exclusive Rebates
are received in our promotions department
and processed through our finance department.
The entire process does take between eight
and up to ten weeks, so please make a note
of the date when you send in your Rebate request.
Service Provider Rebates are processed by
the individual service provider, so please
contact the service provider for details.
FON Central-exclusive Rebates for T-Mobile
phones are processed by Fon Central. Please
contact Fon Central for details at 800-890-8554. |
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